fair gaming

African Palace Casino is committed and dedicated to offering our players the most secure, honest and reputable gaming environment on the Internet, ensuring that all transactions and gaming are conducted with the highest possible security, authenticity and scrutiny.

To ensure fair gaming, our servers are hosted by Playtech N.V. and we have no control over the outcome of any game or any result. If you'd like to experience the randomness of our games prior to playing for cash, our play for fun mode operates online using the same specification servers and random number generator as our play for cash games.

We are also able to offer players the opportunity to examine each and every result of their gaming history by way of a unique graphical record which shows the player's result and the dealer's result.

After testing millions of game rounds, an analysis of the Playtech software reported 100% random results. We also publish payout percentages on a monthly basis and the casino software is examined periodically by an independent third party accounting firm.

Staff and employees of African Palace Casino and Playtech N.V. are not permitted to play on any jackpot or progressive game with real money, nor are they permitted to enter any promotion, draw or competition offered by African Palace Casino. This is to ensure that Jackpot payouts and promotional prizes cannot be won by the house.

We have also installed controls to ensure that:

• There are no under-18 players
  
• That you can prevent certain members of your family from gambling
  
• There are no illegal players
  
• That our software is fair in the games that we offer
  
• That we follow a Code of Regulations in administering our games
  
• That, if you want to contact a gaming support organization, the addresses are here.

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GAMBLERS ANONYMOUS

Gamblers Anonymous are well known for their responsibility and support for those with gambling problems. Click here to visit their website

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staying ahead of the game

The African Palace Casino experience is second to none, and a large majority of our players find it highly entertaining. We want you to continue to enjoy your gaming experience with us, and also be able to gauge when your gaming behaviour may become problematic.

If at anytime you feel that there are issues that need to be brought to our attention please contact our Support specialists at the telephone numbers, chat lines or web addresses listed. The questions below are designed to give you an indication if you may have a problem:

Gamblers Anonymous Self-Assessment Questionnaire:

1. Did you ever lose time from work or school due to gambling?
   
2. Has gambling ever made your home life unhappy?
   
3. Did gambling affect your reputation?
   
4. Have you ever felt remorse after gambling?
   
5. Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
   
6. Did gambling cause a decrease in your ambition or efficiency?
   
7. After losing did you feel you must return as soon as possible and win back your losses?
   
8. After a win did you have a strong urge to return and win more?
   
9. Did you often gamble until your last dollar was gone?
   
10. Did you ever borrow to finance your gambling?
    
11. Have you ever sold anything to finance gambling?
    
12. Were you reluctant to use "gambling money" for normal expenditures?
    
13. Did gambling make you careless of the welfare of yourself or your family?
    
14. Did you ever gamble longer than you had planned?
    
15. Have you ever gambled to escape worry or trouble?
    
16. Have you ever committed, or considered committing, an illegal act to finance gambling?
    
17. Did gambling cause you to have difficulty in sleeping?
    
18. Do arguments, disappointments or frustrations create within you an urge to gamble?
    
19. Did you ever have an urge to celebrate any good fortune by a few hours of gambling?
    
20. Have you ever considered self destruction or suicide as a result of your gambling?

Most compulsive gamblers answer yes to at least seven questions.

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MANAGING YOUR PLAYING

Sometimes when players enjoy frequent gambling, it is not uncommon to overspend their budget occasionally. By having specific budget plans in place you can ensure that your gambling expenditure is affordable.

Most people find gambling exciting and entertaining. Responsible players make careful decisions about spending time and money, where to go and how to have fun.

Here is how most people gamble responsibly:

1. Decide on a loss limit ahead of time and stick to it
   
2. Never borrow money to gamble
   
3. Set a time limit
   
4. Take frequent breaks
   
5. Balance gambling with other activities
   
6. Don't gamble when highly stressed, depressed or troubled in some other way
   
7. Only gamble with money set aside for entertainment, never with money for everyday expenses

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TST Certificates

TST Technical Systems Testing North America Incorporated is a well-known and respected statistical and technical software testing firm, located in Vancouver, BC Canada. They test all of our poker and casino games to industry-standard levels of fairness and accuracy, and issue letters of compliance for sites that satisfy these stringent standards.

Note: all our gaming software is written by Playtech, the leading software provider in the gaming industry. Therefore, the TST compliance letters feature Playtech’s name. As a Playtech client, we use their software without alteration and therefore can display this logo and the compliance letter that it links to.

TST compliance letters can be accessed below:

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