F.A.Q.

How Do I make a deposit to my account?

In Order to make a deposit you must first download the African Palace Casino software. For complete step-by-step instructions on downloading and installing African Palace Casino, go to getting started section. You than need to open your real money account. After you receive your real-money username and password, you are ready to make a deposit into your African Palace Casino account.

• Your credit card will be billed immediately after purchase.
• We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place.
• All orders will be effected immediately.
• After purchase the customer is able to play immediately.

If you are totally dissatisfied with the service you have received, we will consider your case and refund your purchase so long as your reason is valid. To apply for a refund e-mail us on support@africanpalacecasino.com

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How long does it take to process my deposit?

Credit card deposits take approximately 2-5 minutes to process and funds are made available in your casino account within this time frame.

Wire Transfer deposits take 2 business days to arrive at our bank. Your account will be credited as soon as our bank receives the transfer.

Bank Draft / Personal check deposits take about a week to reach our offices. It takes additional 10 days for a Bank Draft to be cleared and about 21 days for a Personal check to be cleared. Please note that the first phase of a Bank Draft / Personal Check deposit is dependent on regular world wide mail and may vary depending on your location and/or other factors.

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How Do I withdraw my winnings?

To withdraw money from account go to Cashier and select the "withdraw" button.

If you made a deposit to your account via a credit card, we will attempt to credit refunds back to your credit card to the extent allowed by our credit card processing companies. All withdrawal amounts over and above the limits allowed by the processing companies will be sent via cheque, NETeller, PrePaidATM, Wire Transfer, or Bank Draft.

Bank drafts will be sent to your billing address, as specified by you during the account registration process, using regular worldwide mail. Please make sure that the specified billing address is correct to avoid any delays. If this address had been changed please contact out Customer Service department at support@africanpalacecasino.com. Please allow up to three weeks for delivery due to slow mail service. There are no charges imposed on bank draft withdraws.

If you select Wire transfer as the preferred method for withdraw, you will be asked to fill in your bank account details. There are no charges imposed on Wire transfer withdraws add in fee here.

You can track the status of your withdraw requests by entering the cashier and selecting the "Transaction history" screen. The status column in this screen identifies each transaction's exact phase.

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What is the "pending withdrawals" screen?

Once you make a withdraw, your withdraw request is pending to be processed by our financial department. By entering the "Pending Withdraws" screen in the "Withdraw" section in the cashier you can view all your Withdraw requests that are waiting to be processed.

Generally no withdraw request will be processed before 4 business days of making the request so that you can cancel withdraw requests while the transaction has not been processed, and return the amount back to your casino account, so you can go ahead and play.

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I have made a Withdraw but have changed my mind. How do I cancel a Withdraw request?

As mentioned, all Withdraw requests awaiting to be processed show up in the "pending Withdraws" screen in "Withdraw" section in Cashier, for about 4 business days from your initial Withdraw request date. You can cancel Withdraw request as long as they show up in the "pending Withdraws" screen, and return the requested amount back to your casino account, so you can go ahead and play.

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How can I follow up financial transaction operations?

The Cashier's 'Transaction History' section stores a complete history of all your financial actions, such as withdraws and deposit requests.

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How much can I deposit to my African Palace Casino balance?

The following limits of deposits apply for each deposit method:

Credit cards
Minimum single deposit $20
Maximum single deposit $500 per card

Bank Draft / Personal Check
Minimum single deposit $50
Maximum single deposit $5000.

Wire transfer
Minimum single deposit $100
No maximum limit

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Is it safe to use my credit card at African Palace Casino?

Yes, absolutely. We use the best available security measures available today, such as latest Firewall technology and RSA encryption to make sure that delicate information remains 100% secure with us. In fact, using your credit card at the African Palace Casino is much safer than using it at your local department store.

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