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F.A.Q. What kind of games does the African Palace Casino offer? African Palace Casino currently offers 53 different games. We have ten of the most popular table games (Baccarat, Blackjack, Caribbean Poker, Casino War, Craps, Keno, Pai Gow Poker, Red Dog, Roulette and Sic Bo) and 46 machine games (Video Poker machines, 4-Line Video Poker machines, 3-Reel and 5-Reel Slot Machines both with and without Progressive Jackpots and Bonus Games). We are working on new games on a day-to-day basis. You will be automatically notified when new games become available.
How can I be sure that the games are fair? African Palace Casino is fully licensed by the government of Curacao, Netherlands Antilles. The payout percentage, which is the percentage of the total wins out of total bets, is being audited on a monthly basis by one of the leading international accounting and auditing firms. The payout percentage report is displayed at African Palace Casino web site, so that you can be sure that the games are fair and honest.
How is the outcome of the games generated? African Palace Casino is using a very sophisticated Random Number Generator (RNG) to create a randomized outcome for each game. The odds for both real money and fun modes games are created with this random number generator. In all card-based games, like Blackjack and Baccarat, the deck/s of cards are shuffled prior to each hand being dealt.
How do I chat with other players? Chatting is very simple. All you have to do is click on the 'Chat' button in Multi-player and Private-group tables and type in whatever is on your mind. To send the text, simply click on the 'Chat' button again.
What are COMP points and how do I accumulate them? The African Palace Casino has a very unique COMP (Complimentary points) program, which enables each member of the casino to accumulate COMP points automatically while playing. All you have to do is play at African Palace Casino and for every $/$/EUR 10 wagered, you earn 1 COMP point, absolutely free! These COMP points can be converted to real money that can be cashed out or played with. And that's not all, the more COMP points you accumulate - the faster your VIP level increases, which enables you to enjoy fantastic bonuses and participate in our special casino events.
What is a Multiplayer or Private group table? · When you chose a multiplayer table you automatically join a table with other players. The system automatically assigns you to a table where there is an empty seat. Private group table is a table where you can play along with your friends without being interrupted by other players. In order to join a Private group table you have to type in the name of the table you wish to join to. If this table has already been created by your friends, you will join this table, if not - then a table will be created for you so that you can tell your friends to join in with you.
While playing Black Jack in multiplayer, the dealer continued to play finishing the game before I placed my bet, what caused this? Within the casino software there is a time out bar that pops (bottom center) up letting you know that you have 15 seconds left to place your bet (this happens after a 30 seconds peroid). This is to insure that the others playing would not be left waiting indefinitely for you to place you bet. Note this feature is present in Multiplayer and Private Group for the following games: Black Jack, Roulette & Baccarat.
What happens if I am suddenly disconnected from the Internet while I play? Because Internet connections malfunction due to several reasons not in our control, we have developed a sophisticated integrated abnormal disconnection handling mechanism, which will always protect the player interest in such an event. If for some reason, you get disconnected from the Internet while you are in a middle of a game, don't panic. If you are unable to reconnect to the African Palace Casino, you will be logged out after a certain period of inactivity. You can later connect to the African Palace Casino and log in as usual. If you manage to reconnect before you are logged out, the type of game you were playing determines what you will see upon reconnection. In Blackjack, Craps and Video Poker, upon reconnecting to the African Palace Casino, you will automatically be returned to the exact state were the game was interrupted, so you can continue exactly from the same point you left off, and decide what do you want to do, just in like any game round. In games like Slots and Roulette, where the player does not take decisions in the game after the round had been started, you can just log-in to the casino again and see how the game had finished by clicking on the 'Game history' button.
What do I do if after placing a bet I suddenly change my mind. How do I remove the bet? In games like Blackjack, Roulette, Craps and Baccarat just press with your right mouse button on the chips you wish to remove. In Roulette you can also click on the 'Clear Bet' button to remove your entire bets from the table. In Slots and Video poker, just press the 'Cash out' button to remove your coins from the machine back to your balance. If other coins remain in the machine, don't worry, they will automatically return to your balance once you exit the game.
Where can I find complete detailed instructions on the various games? Our downloadable casino software comes with built in context sensitive 'Help'. Just click on the help button in the casino lobby for a complete set of instructions and explanations on all Casino games, or click the help button while playing to display help on the specific game you are playing.
How old do I have to be to play for real money? In order to play for real money you must be at least 18 years of age. Fun mode players have no age limitations.
I am not sure what was the previous game round result. What do I do? You can just step into the 'Game History' section and view the previous rounds and their results. If you have any further questions, feel free to contact our customer support staff at support@AfricanPalaceCasino.com. You can call or e-mail us any time, 24 hours a day, 7 days a week.
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