Banking
Banking with African Palace Live Casino:
African Palace Live Casino prides itself on providing state of the art, innovative technology that guarantees the security and privacy of your sensitive information and money. All of our banking transactions are processed using Playtech’s secure and reliable cashier servers, ensuring that you can make deposits and withdrawals in confidence.
If you have decided to open a Real Money account with African Palace Live Casino, you will be required to purchase casino credits. There are several easy to use and convenient methods to do this:
Rand Deposit Options:
Credit Card
All South African Rand players are able to use their Visa, MasterCard, American Express and Diner’s Club International Credit Cards to make their deposits. Transactions will appear on your credit card statement as ‘Digital Age Technologies’. If you wish to find out more about using your credit card over the internet, please call our Customer Support desk toll free on 0800 66 77 88.
Alternatives
African Palace Live Casino is able to process a number of alternative payment options, such as Internet Bank Transfers, cheque or cash deposits or Moneybookers. If you have any questions regarding the above services, please contact one of Customer Support representatives via support@africanpalacecasino.com. The help desk is available 24/7.
Internet Bank Transfer
You can make an Internet Bank Transfer (IBT) to the following bank account:
Bank: FNB Namibia
Bank Acc Number: 622 413 10333
Branch Code: 282672
Beneficiary Name : African Palace
Reference: Your Real Money Account Username
To make the transfer: Launch your internet banking portal (i.e.: Standard Bank, ABSA Bank, FNB or Nedbank). Log in and create a beneficiary in the name of African Palace using the bank details listed above. Once you have made your deposit, please print out and fax a copy of the confirmation of payment to 0800 66 77 99 or email it to support@africanpalacecasino.com. Once we have received the fax or email, we will process the payment and update your Real Money account accordingly. If you do not have access to email or a fax machine, please call one of our Customer Support representatives on 0800 66 77 88 and we will trace your deposit.
Please note: In order to facilitate easy identification of your deposit, please remember to use your African Palace Live Casino Real Money Account Username.
Cash or Cheque Deposit
You can make a cash or a cheque deposit by visiting a branch of your bank and depositing the funds into the following account:
Bank: FNB Namibia
Bank Acc Number: 622 413 10333
Branch Code: 282672
Beneficiary Name : African Palace
Reference: Your Real Money Account Username
Once you have completed the deposit, please fax or email a copy of the confirmation slip to 0800 66 77 99 or support@africanpalacecasino.com. Your Real Money account will be updated on receipt of the fax or email. If you do not have access to either fax or email, please contact the Support Desk on 0800 66 77 88 and we will trace your deposit.
Moneybookers
This is an email based service that is used to send and receive money. The player can use a credit or wire transfer and then deposit the amount into their Real Money account. In addition to saving you time and being hassle free. Moneybookers payments are sent and received in real time which eliminates those long time delays and the only requirement is an email address – no fussy bank forms or checks. This service is available in English, Spanish, French and German and it is fully regulated by the Financial Services Authority. For more information, please visit the Moneybookers website on www.moneybookers.com or contact their call centre Monday to Friday from 9am to 6pm on 0870 881 2808
Please note: All transactions are final. Your account will be credited after purchase.
Withdrawals:
African Palace Live Casino offers their players a variety of withdrawal options, including Internet Bank Transfers, cheque deposits and Moneybookers. Withdrawal times may vary according to the type of payment method but that standard period is between three and four days for IBT’s and cheque deposits.
All withdrawal requests are deemed to be ‘pending’ until such time as African Palace Live Casino begins their processing. The withdrawal pending process can take between one to four days. You are welcome to cancel your withdrawal request at any time during the withdrawal pending period. Your withdrawal status can be monitored by accessing the Transaction History screen in the Cashier function.
Please note: African Palace Live Casino pays all of the bank transfer fees. However, there are some fees that are incurred that are beyond our control and these fees are dependent on your banking institution. There are no charges for withdrawals of any kind with the exception of XPS, Fed Ex and DHL Cheques.
Money Transfer
The African Palace Live Casino Cashier has a money sending function, which allows you to transfer money from your Real Money account to another registered player. This function is accessed from the ‘My Account’ section of the Cashier screen by using the fields at the top of the screen. Here you will see your player name or nickname and your balance – in the middle of the page are the fields required for the transfer to take place:
Amount: the amount of money you would like to send to the other player
Nickname: the nickname or player’s name
Email Address: the email address of the person who is receiving the funds (this is to confirm that the money has been sent to the right person)
Password: your account password
Comment: this is any optional and additional information that you would like the support team to note
Once you have completed the necessary fields, you can complete the transaction by clicking on the ‘Transfer Money’ button. A pop up message will then appear asking you to confirm that you want to send the money to another player. Once you have clicked confirm, another pop up message will appear with a confirmation that the specified amount has successfully been transferred. This transfer will be included in your transaction history with the annotation ‘Player Transfer’
The Cashier
You can use the Cashier function in order to deposit or withdraw money, as well as viewing your entire tournament history.
There are a number of methods available for making a deposit with the Cashier. Click on the buttons at the top of the Cashier screen to select a particular payment method.
Please note: if you decide to pay via credit card, you will need to register your credit card details before you will be able to use it to make deposits to play at African Palace Live Casino.
If you already have withdrawals pending processing, you will be reminded of this when you enter the Cashier and you will be given the option of cancelling the withdrawal request rather than making a deposit.
You will be able to withdraw funds from your African Palace Live Casino Real Money account at any time. There are two buttons on this screen – the Withdraw tab which initiates the withdrawal process and the Pending Withdrawals button, which displays the requested but as yet unprocessed withdrawals.
Please note: African Palace Live Casino has a mandatory 72 hour waiting period prior to processing a withdrawal request. During this time, you can access this screen to cancel the withdrawal request and transfer the monies back into your account.
The Cashier function also includes an ‘Invite a Friend’ option – you can enter the email addresses of three friends and submit their details by clicking on the ‘Invite’ button. You do not have to fill in all three email address fields and if you change your mind about inviting someone to play at African Palace Live Casino, you can cancel this function by clicking on the Close button. To invite more than three friends, you will be required to use this screen more than once as the maximum number of addresses allowed at any one time is three.
Your Comp Points or Palace Points are also noted on the Cashier screen. Palace Points are generated every time that you play. A number of factors influence how many Palace Points you can get– one of these factors is your level on the VIP ladder. The conversion rate for Palace Points is 1 000: 1. This means that 1 000 Palace Points is equivalent to R1 or the equivalent in your currency. You can covert your Palace Points into cash by clicking on the ‘Cash in Complimentary Points’ button on the Cashier’s screen.
These Palace Points can eventually be converted into cash in your ‘Real Money’ account or swooped for physical prizes. You can check your Palace Points balance by clicking on the ‘My Account’ section and looking under the Palace Points section. This section also allows you to see how many points, bonus money and tournament tokens you have earned. Once you have achieved a certain level of Palace Points, you will be upgraded to another level on the VIP ladder.
