Security
At African Palace Live Casino, we take the process of earning your trust and confidence seriously and we regard this as one of the keys to our success. We have undertaken to ensure that all of our players feel completely comfortable playing in our casino from their very first day.
To this end, we have made very effort from using true random number generators to providing real-time, on-demand transaction and gaming histories. Our gaming software is designed to secure and protect your privacy and the incorporation of 128-bit SSL technology provides the driving force behind our secure operating processes and policies. At African Palace, we pride ourselves on having integrated the most advanced combination of statistical analysis tools with expert vigilance to ensure that you have the best live gaming experience possible.
Please note: African Palace employees and their relatives, including any of African Palace’s related companies and their third party agencies, their employees and relatives, are restricted from opening a Player Account or otherwise enter or play on the African Palace website.
Confidentiality:
Any and all information that African Palace garners from its players is held in the strictest confidence. Your data will never be forwarded to any organisation for commercial or any other gain, save for that which is required by law.
In the interests of maintaining security, African Palace has the right to request that players provide official documents to prove that they are the rightful account holder. Documents that may be requested include a copy of the front and back of the player’s registered credit card, a copy of your ID document, a confirmation deposit form and proof of address.
Please note: we will request copies of the above documents when you make your first withdrawal. This is being done for your security and for ours.
Gaming Integrity:
African Palace utilises a combination of automated and human monitoring tools to identify and prevent any irregularities, in particular irregular play patterns or incidence of collusion between players. We have undertaken to ensure that our gaming platform is a fair, honest and pleasant gaming environment.
We use advanced algorithms which have been designed by a team of industry experts. These have been designed to set off alarm triggers in our system should we identify evidence of cheating – every card, hand, move, win, loss, bet is subject to our scrutiny and is recorded by our system should investigation be required.
Our experienced team at African Palace constantly monitors this system and deal with the any suspicious play patterns that arise in our casino. Our system uses innovative and secure Playtech technology that includes a suite of sophisticated analysis tool. This suite is used in combination with the expertise of a trained observers and surveillance technicians.
We will always adopt an ‘innocent until proven guilty’ attitude but we want any would be cheaters to be aware that our software, intricate play-pattern analysis tools and corresponding game behaviour monitoring will generate the necessary proof and information needed in order to determine if cheating has occurred.
Depending of the severity of our findings, players may be asked to provide a valid explanation of their suspicious behavior and we reserve the right to remove players completely from our site.
Privacy Policy:
African Palace and its subsidiaries are committed to respecting and protecting your privacy. Below we delineate how your information is gathered by African Palace:
Website Information: Our website is designed to automatically log your computer’s internet IP address. This is done for our own statistical analysis of site traffic – we do NOT log any email addresses of our website visitors
Advertising System: Our advertising system is also designed to log IP addresses so that we are able to supply more accurate advertising features such as language specific banners to our audiences. We do NOT log any email addresses.
Account Creation Information: During the account creation process, African Palace does collect certain personal details. This account information is kept strictly confidential and is only used by African Palace. We do NOT share this information with any third part organisation and / or companies. Your email address and other personal information supplied at registration will only be used as intended, such as for cashing our cheques or providing other information. Email addresses are only used to update our players with information regarding new software updates, promotional material and miscellaneous casino operations such as deposits and withdrawals. If you wish to be removed from our mailing list so that you do not receive any email correspondence from us, please send a blank email with the word ‘remove’ in the subject line to support@africanpalacecasino.com.
Winnings: Winning information is stored in a secure operating environment and such information is not divulged to any other third party unless such a disclosure is required by law, regulation or any other governmental or competent regulatory authority.
Security: At African Palace, we utilise the most up to date means of ensuring that your information is stored safely and securely. All information is transferred using encryption technology and once it is stored on our servers, it is maintained and kept secure with the latest innovations in firewall technologies. Both the African Palace website and software use all available means to maintain data accuracy and integrity, as well as privacy, and we undertake to protect your data from being misused and / or lost. If you would like to find out more about our data protection, security and privacy policies, please do not hesitate to contact one of our Customer Support representatives on our 27/7 toll free number 0800 66 77 88.
